Textr Help Center

I Failed to Install My eSIM and Am Unable to Reinstall It. What Should I do?

Content Editor and Customer Support at Textr

Technically, Textr eSIM can only be installed once. There may be several reasons why Textr eSIM fails to install:

1. Your devices are not eSIM-compatible. Please go over the list to check whether your device is eSIM-compatible.

2. The operating system on your device is not up-to-date. You should update your device to the latest operating system.

3. Your network connection is slow or unstable. We recommend installing an eSIM when your device is connected to stable WiFi.

4. You are not following the Textr eSIM Installation Guide to install eSIM on your device. Here is the detailed installation guide for an iOS device or Android device.

If you still failed to install your Textr eSIM, please contact our support team at [email protected].